Products
Where are your parts produced?
All pieces are designed by Catarina Catarino and handcrafted in Portugal.
What material are your pieces made of?
Catarina Catarino pieces are made in 925 silver, gold plated 925 silver, 19k gold and 9k gold..
Will the golden pieces always remain shiny?
Unfortunately, the gold pieces are silver with gold plaqué. In this way, when exposed to the sun, creams, or chemical products undergo color change. However, Catarina Catarino offers a treatment service for these pieces. Just send an email to contact@catarinacatarino.com to request that your piece be collected for a new plaqué – and it will be as good as new.
How to take care of my parts?
Avoid exposing gold plated jewelery to household products, perfumes, water, as this will cause the color to fade. Storing the parts in a suitable place is also important. After using them, we advise you to store them in a box or bag, like the ones we offer. Do not leave parts in a damp place. Clean your Catarina Catarino pieces frequently with a clean, soft cloth.
We can repair your parts whenever necessary. This service has an associated cost. Contact us via email at contact@catarinacatarino.com .
Form of payment
What payment methods do you accept?
We accept Multibanco, MBWay and PayPal.
Are these payment types secure?
We take online security very seriously, to the point that we do not store any financial information about any of our customers on our servers.
Catarina Catarino subcontracts third parties for hosting and payment providers to ensure the security of personal data.
Orders & Returns
What are the shipping costs?
Shipping to Mainland Portugal and Islands 3.5€
Shipping to Europe €8
Shipping to International Territory €10
I would like to exchange or return an item
You have up to 14 days to send us the item(s) for exchange or return. Personalized products, such as those with engravings, cannot be returned. Shipping costs are non-refundable.
How long does it take for my order to be shipped?
The order takes time. between 1 and 5 business days To be sent after payment confirmation.
Will I have to pay extra fees?
Unfortunately, we are not responsible for any taxes or fees that international orders may incur. However, there will be no additional charges for orders delivered within the European Union.