Products

Where are your parts produced?

All pieces are designed by Catarina Catarino and handcrafted in Portugal.

What material are your pieces made of?

Catarina Catarino pieces are made in 925 silver, gold plated 925 silver, 19k gold and 9k gold..

Will the golden pieces always remain shiny?

Unfortunately, the gold pieces are silver with gold plaqué. In this way, when exposed to the sun, creams, or chemical products undergo color change. However, Catarina Catarino offers a treatment service for these pieces. Just send an email to contact@catarinacatarino.com to request that your piece be collected for a new plaqué – and it will be as good as new.

How to take care of my parts?

Avoid exposing gold plated jewelery to household products, perfumes, water, as this will cause the color to fade. Storing the parts in a suitable place is also important. After using them, we advise you to store them in a box or bag, like the ones we offer. Do not leave parts in a damp place. Clean your Catarina Catarino pieces frequently with a clean, soft cloth.

We can repair your parts whenever necessary. This service has an associated cost. Contact us via email at contact@catarinacatarino.com .

Form of payment

What payment methods do you accept?

We accept Multibanco, MBWay and PayPal.

Are these payment types secure?

Levamos a segurança online muito a sério ao ponto de não armazenarmos qualquer informação financeira sobre nenhum dos nossos clientes nos nossos servidores. 

Catarina Catarino subcontracts third parties for hosting and payment providers to ensure the security of personal data.

Orders & Returns

What are the shipping costs?

Shipping to Mainland Portugal and Islands 3.5€

Shipping to Europe €8

Shipping to International Territory €10

I would like to exchange or return an item

Tem até 14 dias para nos enviar a(as) peça(s) para trocar ou devolver. Produtos personalizados, como gravações, não podem ser devolvidos. Os custos de envio não são reembolsáveis. 

How long does it take for my order to be shipped?

A encomenda demora  entre 1 a 5 dias úteis  a ser enviada após confirmação do pagamento.

Will I have to pay extra fees?

Unfortunately, we are not responsible for any taxes or fees that international orders may incur. However, there will be no additional charges for orders delivered within the European Union.

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