Privacy & Security Policy

Catarina Catarino's privacy policy is updated in accordance with the general data protection regulation (GDPR).

This privacy policy defines how Catarina Catarino, owner of the Catarina Catarino brand, uses and protects the information you provide when using the website www.catarinacatarino.com.

Catarina Catarino is committed to ensuring that your privacy is protected.

We may ask you to provide certain information by which you can be identified when using this website, with the assurance that such information will only be used in accordance with this privacy statement.

Catarina Catarino reserves the right to change this policy occasionally, updating this text in accordance with the changes that may be implemented, disclosing them through this means. Therefore, we recommend that you consult this document on a regular basis and, if you have any questions or doubts, contact us.

Responsible for data processing

The data controller is Catarina Catarino, who can be contacted via email: contact@catarinacatarino.com.

Scope of the Privacy Policy

This Privacy Policy applies to data that have been directly provided by the respective holder or collected in the holder's access to our website.

What information do we collect

Name – to identify you as our customer and/or user of our website;

E-mail address – to carry out all communications regarding your orders, as well as to send promotional and informative emails about our products and services;

Address – for sending your orders or accounting documents;

Mobile phone – for the purpose of delivering orders, as well as matters related to orders whenever contact by email is not possible for some reason;

Tax identification number – for billing purposes;

Order history – so that you can consult it in your customer area, as well as for statistical treatment of sales;

IBAN – for refund purposes in case of returns.

Processing of personal data and consent

By providing their personal data to Catarina Catarino, the holder of personal data consents, in advance, in a free, informed, specific and unequivocal way, that they are treated for the purposes described in this Privacy and Security Policy.

Consent is provided by filling in the acceptance box and subsequently confirming the link you receive at the email address you provide us.

What we do with the information we collect

We need this information to understand your needs and provide you with a better service and, in particular, for the following purposes:

• The processing of your data is necessary for the conclusion and fulfillment of the purchase and sale agreement or the provision of services to be concluded between you and Catarina Catarino, or for carrying out pre-contractual measures at your request;

• Processing of orders, namely shipping, billing and returns, based on the legal basis of the execution of a purchase and sale contract;

• We may periodically send promotional emails about your products, special offers and/or other information that we think may be of interest to you, using the email address you have provided us, based on your legal consent to do so.

Catarina Catarino will be able to define profiles based on information related to your purchases. Whenever you make a purchase, we record the products purchased, amounts paid, date and time, as well as the place of purchase. This information is analyzed to identify your consumption profile. This analysis allows Catarina Catarino to send you personalized information suited to your profile. We use statistical information related to our customers' profiles to improve our offer and plan our communication. This treatment is based on your consent.

We may use the information to customize the site according to your interests, based on your consent as a legal basis.

Data retention period

We keep your personal data for 3 years of inactivity, after which you will be contacted to express your desire to preserve or delete your data from our database, without prejudice to the limitation periods and expiry of the exercise of rights of the Catarina Catarino, under the terms of the law, as well as the conservation of personal data resulting from legal obligations.

Your rights and how you can exercise them

Users of this website have the right to access the personal information they send us, to update and rectify such data, to oppose, not to receive other information from Catarina Catarino, to request that their personal data that is not necessary for the purposes that were collected, are erased from our systems and the portability of your data.

You can choose not to receive promotional or marketing email from us by indicating the email address, telephone number and/or mailbox that you wish to remove from our distribution list.

You can exercise your rights through the email contact@catarinacatarino.com.

Requests will be processed without undue delay, up to one month after the request is made, a period that may be extended for a further two months, in cases of greater complexity, and in accordance with the applicable legislation in force.

Sharing and/or storing data with third parties

We share your data with partner companies for specific purposes. We try to ensure that these companies comply with the General Data Protection Regulation EU 679/2016 and this Privacy and Security Policy.

We may share shipping data (name, address and telephone number) with the carrier we work with: CTT – Correios de Portugal, SA, headquartered at Avenida D. João II, nº 13, 1999-001 Lisbon, which can be contacted by phone 707262626 and email: informacao@ctt.pt.

We store your data on the e-commerce platform we use (Woocommerce), on our billing software and on the email Marketing platform.

Security of personal data

Catarina Catarino guarantees the use of the best techniques, organizational and security measures, to protect personal information, preventing its loss, misuse, alteration or destruction, guaranteeing its integrity, availability and confidentiality.

Only authorized personnel bound by the duty of secrecy and confidentiality may have access to this information.

Contacts

For any question related to the processing of your data, please contact us via the following e-mail contact@catarinacatarino.com.

If you have any reservations about how we use your personal data, you have the right to file a complaint with us, or directly with the competent control authority: CNPD – National Data Protection Commission, through the following address: www.cnpd.pt .